FAQs

 

1. How can I contact you?

You can reach us via email at brightbuddiesusa@gmail.com. We aim to respond to all inquiries within 24 to 48 hours.

2. What is your return policy?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. Please ensure the item is in its original condition.

3. How do I initiate a return?

To start a return, please contact us at brightbuddiesusa@gmail.com. We will guide you through the return process.

4. Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Please refer to our return policy for more details.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, though it may take additional time for your bank to post the refund.

6. Can I exchange an item?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

7. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at brightbuddiesusa@gmail.com so we can evaluate the issue and resolve it promptly.

8. Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more information on shipping rates and delivery times.

9. What if I received the wrong item?

If you receive an incorrect item, please contact us at brightbuddiesusa@gmail.com within 30 days of receipt, and we will assist you in resolving the issue.

10. Is there a cooling-off period for EU customers?

Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason. The item must be in its original condition and packaging.